FAQ

EXCHANGES & RETURNS:

All items purchased from New Americana are eligible for exchange or store credit only within 30 days of purchase. Refunds are not available at this time, unless in extreme cases. These cases include, receipt of incorrect or damaged items and will be reviewed on a case by case basis by our dedicated customer service team.

Return shipping and handling not included. Shipping charges for all exchanges must be prepaid by the customer and must include the original packing slip or invoice provided. Customers are responsible for any loss or damaged during shipment.

Once receipt of items is confirmed customers will receive shipping information regarding their exchange. Please allow for standard shipping timelines to occur depending upon carrier. Don’t forget to obtain and keep your return postage receipt until your new items have been shipped to you.

 

DELIVERY TIME

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, New Americana makes every effort to fulfill your order within 48 hours of the date of your order.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

 

DELIVERY RATES

All Orders Over $50 (3-5 Business Days): FREE!
Standard Shipping (3-5 Business Days): $5
Express Shipping (2-3 Business Days): $10
Next Day Shipping (1 Business Day): $20

International Shipping (Depends on Carrier): $25 

NEW! At Home Delivery (Next Day, within 20 mi of our fulfillment center & minimum purchase of $20): FREE!

 

MARKETING & COLLABORATION INQUIRIES

For all marketing, pop-up or collaboration inquires please send emails to;

newamericanamarketing@gmail.com

 

ADDITIONAL QUESTIONS / COMMENTS / CONCERNS 

For additional help or to contact our customer service team, please send all inquiries to: 

shopnewamericana@gmail.com